
Counteract support
Welcome to the Counteract Support Center, where seamless support meets innovative solutions.

Counteract
Support Center
Dive into our extensive Knowledge Base for instant answers, or connect with our dedicated team through the built‑in chat for real‑time assistance. If you prefer direct support, our phone lines are open and a live technician is ready to take your call, ensuring help is always just a moment away.
Encountering balance issues? Don’t worry, we’re here to help. Simply fill out our Troubleshooting Form and our specialists will contact you to resolve any challenges swiftly. At Counteract, your peace of mind is our priority, and we’re committed to providing the support you need for the perfect balance.
Counteract Support
Where seamless support meets innovative solutions

Knowledge
Base
Step into our Knowledge Base for a comprehensive suite of support resources. It’s the perfect blend of quick-fix tips and in-depth guidance for tire balancing, troubleshooting, and more. Designed with your needs in mind, our Knowledge Base is the definitive resource for reliable, accessible solutions that ensure your Counteract experience is always top-notch.

Bead Balancing
Solutions
Are you experiencing any tire or wheel balancing issues that need to be addressed? Look no further! At Counteract Balancing Beads, we specialize in providing innovative solutions for all your balancing needs. Our team of experts is ready to assist you in troubleshooting and resolving any specific balancing issue you may have. Simply fill out our Trouble Shooting Form, and we’ll reach out to you shortly with the perfect solution.

Online
Chat
Need immediate assistance? Our dedicated team is here to help you in real-time. Whether you have questions about our products, need troubleshooting support, or simply want to chat with our experts, we’ve got you covered. Experience seamless and innovative solutions right at your fingertips. Get in touch with us now and let us bring the perfect balance to your tire and wheel needs.
frequently asked questions
Got questions? We’ve got answers to the most common ones right here
Counteract is the ONLY balancing product on the market proven to improve fuel economy in two separate S.A.E and TMC type II tests. We were the first to market 100% glass beads for balancing. Don’t be fooled by competitive claims, Counteract’s technology makes it the most technologically advanced system on the market today.
The amount of Counteract needed is determined by the vehicle and the tire size, and in some cases the aggressiveness of the tread. Try our handy calculator to find out exactly what is recommended for your tire.
No, Counteract does not void any tire warranties. Due to our advanced technology Counteract does not harm the inside of a tire, once removing Counteract from a tire you would never know it was inside. Warranties are only voided if the internal balancer has caused harm to the interior of the tire carcass, or you can tell that something was installed inside the tire. None of these happen using Counteract.
Having too many beads inside the tire in some cases can cause a slight imbalance. This is a concern on smaller tires where there is not as much room in the tire cavity for the beads to evenly spread themselves where they need to be. When there is too much, it can create a “traffic jam” where the excess beads get forced into the wrong balance position creating an imbalance. There is certainly an ideal amount of product to have inside the tires, as directed by our application charts. The smaller the tire, we need to be precise, the larger the tire, such as commercial tires or off-road tires there is much more room to allow for extra product without hindering the performance. We will always recommend referencing from our chart, and we always remind customers to make sure they are referencing the proper chart as we do have specific charts for specific applications.
Yes. Counteract Balancing Beads are reusable and can be removed from a worn tire and installed into a new tire, making them a cost-effective and environmentally friendly balancing solution.
When removing Counteract from a tire, collect the beads in a clean, dry container and inspect them for contamination before reusing. Because the beads are very smooth and free-flowing, exercise caution when handling spilled beads, as they can create a slipping hazard on shop floors.
For fast and clean bead recovery, Counteract recommends the APBV – Air Power Bead Vacuum, specifically designed to remove and reclaim balancing beads from tires for reuse.
Key Benefits of Reusing Counteract:
- Reduces waste
- Lowers balancing costs over the life of multiple tire sets
- Maintains product performance when kept clean and dry
- Quick and easy recovery with the APBV – Air Power Bead Vacuum
Recommended Equipment:
APBV – Air Power Bead Vacuum
Designed to quickly vacuum Counteract beads from used tires, making bead recovery and reuse simple and efficient.
No, our truck beads and our motorcycle beads are different. They go through different refining process and are manufactured differently. Motorcycle tires are different then truck tires, so are our beads. If you use the truck beads in a motorcycle we will not honor any warranty claims or support any issues that may arise.
No, Counteract Balancing Beads will not react with any known metal or materials.
No. The Counteract Balancing Beads will only move to the balanced position through inertia generated by the out of balance condition of the complete wheel assembly and the up and down motion of the vehicle suspension.
It is not advised to combine other internal balancing agents or balancing rings with Counteract Balancing Beads. It is recommended that all other types of balancing be removed so as not to hamper Counteract Balancing Beads from balancing the wheel assembly properly.
Counteract Balancing Beads have been proven to allow tires to run 30 degrees cooler than a traditional spin balance, and 60 degrees cooler another popular internal balancer. Counteract actually keeps your tires running cooler, helping eliminate thermal degradation and irregular wear.
No, you should not combine weights with the use of internal balancers. The reason being is they work against each other. If you have a balance issue, you only need Counteract.
Counteract is fully TPMS compatible when placed inside the tire. It should not be injected through the valve stem if TPMS sensors are attached, as the sensor will obstruct entry. In such cases, the product must be installed when the tire is broken down or being mounted.
Counteract is a balancing product. If there is an imbalance with your tires Counteract will remedy the problem. However, no balancing product can fix a bad tire, bent rim or mechanical problem. If you need help troubleshooting a vibration issue, please feel free to submit this troubleshooting form and we’ll contact you to help resolve your issue. Click Here
Counteract does not recommend the use of internal balancing products in most automobile tires (the exception being classic cars). For a detailed explanation click here
Counteract does not recommend the use of internal balancing products in most automobile tires (the exception being classic cars). For a detailed explanation click here
Our application charts are based on a stock vehicle with stock wheels and no modifications. In many cases, when a vehicle is modified it changes the dynamics and drive-ability of that vehicle. In those instances, our recommended amount may, or may not be enough to compensate for the tire imbalances. It is also to be noted that when a vehicle has aftermarket wheels, lift kits or other aftermarket components, there are many more possibilities for vibration that may not be tire balance related. Counteract will balance a tire, wheel and its entire rotating assembly. It will not fix an alignment issue, driveshaft imbalance, or harmonic vibrations from an aggressive tire tread. Fill out our troubleshooting form here and one of our techs will be happy to help diagnose your issue.
No, Ambient moisture does not affect the product’s performance, this is due to our special coating.
Counteract Balancing Beads are made of recycled tempered glass and do not break down when used in tires, the evidence of this is in millions of applications sold since introduction in 1997. Not one case of this problem has ever been reported.
Counteract Balancing Beads are easy to remove. The simplest way is to use the Counteract Air Powered Bead Vacuum which allows you to quickly vacuum beads out of a tire, avoiding messy spills. Alternatively you can sweep the beads into a pile inside the tire and scoop them out. Always be careful not to spill the beads onto your work surface.
Valve clogging is not a common problem with Counteract Balancing Beads and is usually the result of dust (we remove all dust at the manufacturing stage). A valve filter may help but can also slow down air flow or become clogged itself by dust, making it difficult to check air pressure. To address this situation the beads are selected by size and put through multiple screening and dusting processes. To reduce the possibility of a valve leak, it is recommended to use a Counteract Vortex Valve Core and self sealing valve cap (supplied in every package).
The reason we do not sell bulk pails of Counteract is due to multiple issues. If we have shop users weighing out their own beads and putting them in tires, we cannot guarantee that their scale or scoop is accurate to our required tire size measurements. We package the bags individually for specific tire sizes so that there are no issues. It allows us to have control over what is being installed into the tire, therefore we will help with any support needed. If you weigh your own, you’re on your own and we are not responsible if anything goes wrong. Also, as mentioned before, our product has a special decontamination and cleaning process, if users weigh out their own they can contaminate the product and cause issues.
No, Counteract is not compatible with any tire sealant or slime. Do not combine these products.
Get In Touch
Counteract prides itself on the fact that we respond to all our customer’s needs. If you have a question, inquiry, or just want to tell us how awesome we are… please feel free to contact us. We will do our best to get back to you asap.
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(800) 572-8952